Terms of Service

Overview

Welcome to The Urban Pet.

These Terms of Service (“Terms”) describe the rules, responsibilities, and conditions that apply when you access or use our website, browse our products, place orders, or interact with any services provided through our online store.

Throughout these Terms, the words “we,” “us,” and “our” refer to The Urban Pet.

By visiting our website, purchasing products, or using our services, you agree to follow these Terms of Service and any additional policies referenced on our website. If you do not agree with these Terms, please discontinue use of our services.

Section 1 - Website Access & Customer Information

By using our website, you confirm that you are legally permitted to enter into agreements in your place of residence.

When shopping with The Urban Pet, you may be required to provide information such as:

• Email address

• Shipping details

• Billing information

• Payment information

You agree that all information provided is accurate, complete, and current.

You are responsible for maintaining the confidentiality of any account information and for all activities associated with your account.

Section 2 - Product Information

We make every effort to display our products accurately, including descriptions, images, and product details.

However, please understand that:

• Product colors may vary depending on your screen settings

• Actual product appearance may differ slightly from online images

• Product specifications may be updated when improvements are made

The Urban Pet reserves the right to update product information, modify availability, limit quantities, or discontinue products at any time without prior notice.

Section 3 - Orders & Purchases

When you place an order through our website, you are submitting a request to purchase our products.

Orders are considered accepted only after payment has been successfully processed and confirmed by The Urban Pet.

We reserve the right to:

• Decline or cancel orders when necessary

• Correct pricing or product information errors

• Limit purchases based on availability or regional restrictions

Please carefully review your order before completing checkout.

Order cancellations or changes may not be possible once fulfillment has started.

All purchases are intended for personal use unless otherwise agreed upon.

Section 4 - Pricing & Payment Information

Product prices, discounts, and promotional offers may change at any time.

The final price charged will be the amount displayed at checkout and confirmed in your order confirmation email.

Unless stated otherwise, prices may not include:

• Applicable taxes

• Shipping fees

• Customs charges

• Import-related costs

You agree to provide accurate payment and billing information when completing purchases.

You confirm that:

• Your payment information belongs to you or you have authorization to use it

• Your payment provider will approve the transaction

• All charges associated with your order will be paid in full

Section 5 - Shipping & Delivery

Estimated delivery times provided by The Urban Pet are for reference only.

We are not responsible for delays caused by:

• Shipping carriers

• Customs processing

• Weather conditions

• Events outside our reasonable control

Once your order has been transferred to the shipping carrier, responsibility for transportation-related delays follows the carrier’s policies.

Please review our Shipping Policy for additional details.

Section 6 - Intellectual Property

All content available through The Urban Pet, including but not limited to:

• Brand name

• Logos

• Product images

• Website design

• Text

• Graphics

• Videos

• Product descriptions

is owned by or licensed to The Urban Pet and protected under applicable intellectual property laws.

You may use our website only for personal, non-commercial purposes.

You may not copy, reproduce, modify, distribute, sell, or use our content without prior written permission.

All rights not expressly granted remain reserved.

Section 7 - Third-Party Services

Our website may include services, tools, or links provided by third-party companies.

These services are provided for convenience, and The Urban Pet does not control or guarantee the availability, accuracy, or performance of third-party services.

Your use of external services is subject to the terms and policies of those providers.

Section 8 - Third-Party Links

Our website may contain links to external websites.

We are not responsible for:

• Third-party website content

• Privacy practices

• Products or services offered by external websites

Any transactions or interactions with third-party websites are conducted at your own discretion.

Section 9 - Shopify Platform

Our online store is powered by Shopify, which provides the technology that allows us to offer products and services online.

However, purchases made through our store are transactions directly between you and The Urban Pet.

Shopify is not responsible for products purchased, customer transactions, or issues arising between customers and The Urban Pet.

Section 10 - Privacy Policy

Your personal information is handled according to our Privacy Policy.

By using our website, you acknowledge that you understand how information may be collected, processed, and used to provide services, complete transactions, improve customer experience, and maintain website functionality.

Section 11 - Customer Feedback

If you provide feedback, reviews, suggestions, photos, or other content to The Urban Pet, you grant us permission to use such content for business purposes, including improving and promoting our services.

You confirm that:

• You own the content you submit

• Your content does not violate third-party rights

• Your submission does not contain unlawful or harmful material

We reserve the right to remove content that violates these Terms.

Section 12 - Errors & Updates

Occasionally, website information may contain errors, inaccuracies, or omissions related to:

• Product descriptions

• Pricing

• Promotions

• Availability

• Shipping information

We reserve the right to correct information, update details, or cancel affected orders when necessary.

Section 13 - Prohibited Activities

You agree not to use our website for unlawful purposes, including:

• Violating applicable laws

• Attempting unauthorized access

• Uploading harmful software

• Collecting personal information without permission

• Copying or exploiting website content

• Misrepresenting your identity

We reserve the right to restrict access or terminate accounts that violate these Terms.

Section 14 - Termination

We may suspend or terminate access to our services if we determine that these Terms have been violated.

Any obligations or responsibilities that should continue after termination will remain effective.

Section 15 - Disclaimer

Our website and products are provided on an “as available” basis.

While we strive to provide accurate information and reliable products, we do not guarantee that:

• Website access will always be uninterrupted

• Information will always be completely error-free

• Products will meet every individual expectation

Your use of our services is at your own discretion.

Section 16 - Limitation of Liability

To the maximum extent permitted by law, The Urban Pet and its partners, employees, affiliates, and service providers are not responsible for indirect, incidental, or consequential damages resulting from the use of our website, products, or services.

Section 17 - Indemnification

You agree to protect and hold harmless The Urban Pet from claims, damages, losses, or expenses resulting from:

• Violation of these Terms

• Misuse of our services

• Violation of applicable laws

• Infringement of third-party rights

Section 18 - Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining sections will continue to remain effective.

Section 19 - Entire Agreement

These Terms, together with our other website policies, represent the complete agreement between you and The Urban Pet regarding use of our services.

Section 20 - Assignment

You may not transfer your rights or responsibilities under these Terms without written permission.

We may transfer our rights or obligations when necessary for business operations.

Section 21 - Governing Law

These Terms are governed by applicable laws in the jurisdiction where The Urban Pet operates.

Any disputes will be handled according to applicable legal procedures.

Section 22 - Changes To These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page, and continued use of our website after updates means you accept the revised Terms.

Section 23 - Contact Information

If you have questions regarding these Terms of Service, please contact us:

The Urban Pet

📍 4475 Santa Monica Blvd
Los Angeles, CA 90029
United States

📞 +1 323 664 4700
✉️ service@planturervip.com

Thank you for choosing The Urban Pet.

We are committed to providing a trusted, enjoyable, and reliable shopping experience for you and your pets.