Privacy Policy

Last Updated: July 20, 2026

At The Urban Pet, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our products, place an order, or communicate with our team.

By using our website, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information necessary to provide a secure, convenient, and personalized shopping experience.

Information You Provide

We may collect personal information when you:

• Place an order

• Contact our customer service team

• Subscribe to updates or promotional communications

• Participate in website activities

This information may include:

• Full name

• Email address

• Shipping address

• Billing information

• Phone number

• Order details

• Payment-related information

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type and device information

• Website activity and browsing behavior

• Pages viewed and interactions with our website

• Cookie and similar technology data

This information helps us improve website performance and provide a better customer experience.

2. How We Use Your Information

The information collected by The Urban Pet may be used for the following purposes:

Order Processing & Fulfillment

To:

• Process payments

• Confirm and manage orders

• Arrange shipping

• Provide tracking updates

• Handle customer requests

Improving Customer Experience

To:

• Improve our website functionality

• Understand customer preferences

• Develop better products and services

• Provide a more personalized shopping experience

Communication

To:

• Respond to customer inquiries

• Provide important order notifications

• Send updates about products, promotions, or special offers when you choose to receive them

Security & Fraud Prevention

To:

• Protect our website

• Prevent unauthorized transactions

• Detect suspicious activity

• Maintain a safe shopping environment

3. Data Protection & Security

Protecting your personal information is a priority for us.

We use appropriate security measures designed to safeguard your information, including:

Secure Transactions

Payment information is processed through trusted payment providers using encrypted technology to help protect sensitive information.

Limited Access

Personal information is only accessible to authorized personnel and service providers who require it to perform business functions.

Payment Information

The Urban Pet does not store your complete credit or debit card information on our servers.

Payment details are securely handled by authorized payment processing partners.

4. Sharing of Information With Third Parties

We do not sell, rent, or trade your personal information for independent third-party use.

However, we may share necessary information with trusted service providers who help us operate our business, including:

• Payment processors

• Shipping carriers

• Website hosting providers

• Customer support services

• Marketing and analytics providers

These partners only receive information necessary to provide their services.

5. Advertising & Marketing Technologies

To improve advertising experiences and understand customer interests, we may use third-party technologies such as cookies, pixels, and analytics tools.

These technologies may help us:

• Measure advertising performance

• Understand website visits

• Deliver more relevant advertisements

Our marketing partners may include:

Meta (Facebook / Instagram)
https://www.facebook.com/privacy/policy

Google Privacy Policy
https://policies.google.com/privacy

Information collected by these platforms is handled according to their own privacy policies.

You may manage advertising preferences through their platforms or your browser settings.

6. Cookies Policy

Like many online stores, The Urban Pet uses cookies and similar technologies.

Cookies are small data files stored on your device that help websites remember information and improve functionality.

We use cookies for:

Essential Functions

To support:

• Shopping cart features

• Checkout processes

• Website security

Analytics

To understand:

• Website usage

• Customer interactions

• Performance improvements

Marketing

To help provide more relevant advertisements and measure campaign effectiveness.

You can adjust cookie preferences through your browser settings. Please note that disabling cookies may affect certain website functions.

7. Third-Party Websites

Our website may contain links to external websites or services.

These third-party websites operate independently and have their own privacy policies.

The Urban Pet is not responsible for the privacy practices, content, or security of external websites.

We encourage you to review their privacy policies before providing personal information.

8. California Privacy Rights (CalOPPA)

In accordance with applicable California privacy requirements:

• Visitors may browse our website without creating an account

• Our Privacy Policy is available through a visible link on our website

• Updates to this policy will be posted on this page

• Customers may request corrections to their personal information by contacting us

Do Not Track Requests

Our website respects browser privacy settings where applicable.

If your browser sends privacy preference signals, certain tracking technologies may be limited depending on available functionality.

9. Children’s Privacy

The Urban Pet does not knowingly collect personal information from children under the age of 13.

If you believe a child has provided personal information through our website, please contact us immediately.

We will take appropriate steps to review and remove such information when necessary.

10. Data Security Incidents

In the unlikely event of a security incident involving personal information, we will take reasonable steps to:

• Investigate the issue

• Protect affected information

• Notify impacted customers when required by applicable laws

11. Email Communications (CAN-SPAM Compliance)

We may use email addresses provided by customers to:

• Confirm orders

• Send shipping updates

• Provide customer support

• Share promotional information when customers choose to receive it

We follow applicable email communication requirements:

✔ Clear sender identification
✔ Accurate subject lines
✔ Easy unsubscribe options
✔ Prompt processing of unsubscribe requests

You may stop receiving promotional emails at any time by following the unsubscribe instructions included in our emails.

12. Updates To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

Any updates will be posted on this page with a revised effective date.

We encourage customers to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

The Urban Pet

📍 4475 Santa Monica Blvd
Los Angeles, CA 90029
United States

📞 +1 323 664 4700
✉️ service@planturervip.com

Thank you for trusting The Urban Pet.

We are committed to protecting your privacy while providing a safe, reliable, and enjoyable shopping experience for you and your pets.